FAQ

Please review the sections below to find the answers to your questions prior to contacting the support team. If you still do not have an answer to your inquiry, please email support@artfulwebinars.com

How to Navigate the New Website!

Please watch the video below to answer any questions you may have about navigating the website. If you still have not found what you’re looking for, please review the Frequently Asked Questions (FAQ) section below.

Everything You Need to Know About Artful Webinars to Succeed!

How can we help you? Please find below a series of frequently asked questions.

I have questions about where to find and/or register for a webinar.

Where do I find upcoming Artful Webinars that are NOT yet on sale?

Please click here to find a Showcase of ALL Upcoming Webinars. (This includes Artful Webinars, The Ornament Series, and Painting with Pizzazz.)

I saw a project under "Upcoming" but it's not there anymore.

1) It is possible the class was removed. Scheduled webinars are at the discretion of Artful Webinars and the Artists. We will attempt to promote webinars with certainty, but designs may be cancelled and/or postponed prior to registration opening.

A class opened today, but I can't find it.

Acrylics, Oils, and Watercolor designs will be found under “PAINTING”. Color Pencil designs will be found under “COLOR PENCIL” and any Mixed Media, Pastels, or other various mediums will be found under “OTHER”.

I can't find/register for a class, please add me to the roster list and bill me.

We are not able to add any students to any webinar and “bill” them. That is not how the registration system works. Please check the webinar pages thoroughly for the class you’re looking to register for. If the registration link is not working, please try again in 24 hours.

How do I know what medium the project is going to be in?

Please review the showcase of upcoming webinars to find what medium the project will be done in – the medium of the project will be noted immediately after the name of the project (under the image of the project).

If I register for the repeat date, can I attend the original date?

NO! The original date is sold out, meaning the class is full – there are no seats available.

Registration is closed, can I purchase the E-Packet & access to the video replay?

No. Once registration is closed, is does not reopen. Please register for a class prior to 11:59 PM (Eastern Time) the day prior to the webinar.

A webinar I wanted to sign up for is sold out. Will there be a repeat?

Not necessarily. Please join the WAITLIST*! If a repeat date is scheduled, we will be contacting those on the waitlist FIRST.

Repeat webinars are at the discretion of the Artist. They are NEVER guaranteed.

*Please see section about our waitlist feature below for more information.

But what if the first date is better for me/my schedule?

Then we highly recommend you do NOT register for the repeat date. Remain on the waitlist* for the original date, and we will contact you if a seat opens up.

*Please see section about our waitlist feature below for more information.

What if I want to buy a seat, in the webinar, for a friend?

When registering for a webinar, whether it is for you or for a friend, please use the name and email address of the person who will be sitting in on the class within the first registration field.

After you have put the recipient’s name in the first registration field, please place the details pertaining to the credit card being used for purchase within the “Billing Information”. [ie. Your name, email address, etc.]

I signed up for a webinar that sold out, but my friend wants to join. Can we move into a classroom together?

Once you are registered for a class, you will not be permitted to switch dates. If your friend would like to join you, they will need to join the waitlist.

Please note, if we learn that someone has joined the class (including joining you at your home and sitting in on the webinar), but they have not purchased a seat for it – YOU will be charged the full amount of the webinar AND risk no longer being permitted into Zoom webinars.

I have questions on how to “Access Online Event”.

I registered for a webinar, but didn't receive the instructions. Can you please send them to me?

Students have IMMEDIATE access to ALL webinar documents upon completion of registration. Please thoroughly read your confirmation email for details on how to retrieve the documents.

If you have deleted your confirmation email, please click on “My Account”* at the top of the website. If you have not yet created your account, please click on “Claim My Account”. Otherwise, log in using your registered email address and the password you created.

This will show you the webinar(s) you have registered for, and allow for you to opt for the confirmation email to be resent.

*See below section about “My Account” for more information.

I tried logging into My Account, and it isn't working.

Students need to click on “Claim My Acocount” when they register for a webinar. The email address used at the time of registration needs to match the email address they’re using when accessing their account.

If they have already claimed their account, but cannot log in, they will need to click on “Forgot Password” and have the password reset. You will receive an email to do so, to the email address used during registration.

If you are still having trouble claiming or logging into the account, it is possible the email address was typed incorrectly either during registration or during the time of claiming the account. Please contact support@artfulwebinars.com to confirm the email address used at time of registration. Please provide your name and email address that SHOULD be connected to the registration.

Please note, if you have used two separate emails, we cannot merge the two accounts to show one full list of your registered classes; you will need to claim the account of BOTH email  addresses used.

How do I access the instructions and pattern?

Please CLICK HERE and review the step-by-step images provided.

Why am I receiving a "Token Already In Use" error code when I click on "Access Online Event"?

The code can only be used on one device at a time. For example, if a customer opens the link in their email via mobile phone, and then returns to their computer and opens the link there, it will say the code is in use because the phone already opened the link.

They will want to view the content on the device where the link was originally opened. This is to help ensure customers don’t share their codes/links with others who haven’t paid.

Note: The code does reset every hour, so if the registrant has not used their code in the last hour, then the next device they use their link on will work.

I have questions about your waitlist feature.

What is an Artful Webinars Waitlist?

Ultimately, the waitlist is a device we use to help us and our artists see just how much interest there is in a webinar.

Will I be charged when I join the Waitlist?

No. Your credit card information is required at the time because in the event a seat opens, we will be able to add you to the webinar. Then, and ONLY then will you be charged the full amount of the class.

Will you add & charge me for a seat in a webinar without telling me?

No. If a seat opens up in a webinar, you will be notified by email. You will have 24 hours to reply to the email that you accept the offer.

If you accept, you will be added and charged the full amount of the webinar.

If you do not accept within 24 hours, we may give you a final notice. If we do not hear from you within 48 hours, the offer will be given to the next person on the waitlist, and your name will return to the queue.

How long will you accept names for a waitlist?

Waitlists will close approx. 30 days from the date of the webinar.

Will I be given ample time to purchase supplies for a webinar if a seat opens and I'm added to the class?

We will inform students if a seat opens the moment it opens. We will notify students up to two weeks prior to a class; it is the student’s choice whether to accept the seat or not.

With our new registration feature of “Attending LIVE” and “NOT Attending”, we hope to reduce the purchasing of ‘seats’ from students who do not intend on participating in the LIVE webinar.

I'm on a waitlist. What happens next?

You wait. One or two options may occur:

1) We may send an email about a possible repeat date, to which you will have access to before the public. (Please note, if we notice names that are not on the waitlist are registering through the private link provided to those on the waitlist, we will immediately cease the use of the waitlist.)

2) You will be emailed if a seat opens up for the original date.

If I register for the repeat date, can I attend the original date?

NO! The original date is sold out, meaning the class is full – there are no seats available.

But what if the first date is better for me/my schedule?

Then we highly recommend you do NOT register for the second date. Remain on the waitlist for the original date, and we will contact you if a seat opens up.

I have questions about Video Replays.

Will there be a video replay for a webinar I registered for?

It is dependent upon the teacher. Not all teachers permit us to record their webinar. Please contact support@artfulwebinars.com with the following information: Artist’s Name and Title & Date of Project.

When will the video replay be available?

7-10 Bunsiness Days AFTER the date of class.

How will I know when the video replay is available?

Students will recieve an email notification when a webinar’s video replay becomes available. Please keep an eye on your emails, as they will also note when the video will STOP being available.

Where do I find the video replay?

Students should refer to the email they received, notifying them about the video replay being available.

If they cannot locate that email, they can refer to ANY of the emails they received regarding the webinar (confirmation email or either reminder emails (the one from 24 hours prior to the class or the morning of the class). They should click on the “Access Online Event” and the video replay will be available under the “Media” tab. They will need to click on the video replay item and then click the blue “Launch” button.

How long will the video replay be available?

30 days from the day it is posted. A specific date will be noted in the email, as well as under the video itself when you open to view.

Why can't I download the replay video?

Because it is not downloadable.

Can I get an extension to the video replay?

No. The Artful Webinars contracts with the Artists, along with the system, does not permit us to provide extensions of video replays.

I can’t make it to the webinar…

Will there be a video replay?

Please see above section on “Video Replays”.

Will I be refunded or credited?

No.

In accordance to the Terms & Conditions, which students are required to agree to prior to submitting payment, refunds will not be given.

Refunds will not be granted if you are unable to attend, as instructions for the project are provided immediately after registration and the majority of our webinars offer a Video Replay for 30 days after the class.

Credit will NOT be given to registered students who are not able to attend a webinar. Students will still have access to the instructions and Video Replay (if offered) for up to 30 days.

Can I exchange for another webinar I can attend?

Students unable to attend a LIVE webinar will not be permitted to exchange one webinar for another, nor will they be given permission to exchange the same webinar for a different date if a repeat date becomes available.

Miscellaneous FAQs.

I don't live on the East Coast, what time does my webinar start?

It really all depends on where you live and if you recognize Day Lights Savings Time. As a rule of thumb, Eastern Time (ET) is typically one hour ahead of Central Time (CT), 2 hours ahead of Mountain Time (MT), and 3 hours ahead of Pacific Time (PT).

Please check out Time Zone Converter – Time Difference Calculator (timeanddate.com) to confirm your time zone and time differences.

I paid twice...

We ask students to check with the support team before registering for a class, if they feel they may have done so already OR if it is questionable that a payment went through.

Regardless, double-payments for a class may happen for one reason or another. In this case, email support@artfulwebinars.com and we will provide you a credit for the amount of the webinar to use towards a future webinar.

How do I get on the mailing list?

CLICK HERE and scroll all the way to the bottom of the page. There is a sign-up form you will need to fill in order to be added and receive Artful Webinars Newsletters.

How do I become a VIP Member?

We have currently placed a freeze on our VIP Membership. We apologieze for the inconvenience, but we hope to start a new program at the beginning of 2022. More information to follow…

Why can't I find the VIP page to register for classes?

The VIP page cannot be accessed from the public Artful Webinars website. Please refer to the email regarding openings to find the VIP button and be transported to the VIP page.

What's the difference between the Artful Webinars Facebook Page & Artfully Connected with Cindy Harrison Facebook Group?

Artful Webinars FB Page is a business page. You will find replay videos of artist and vendor interviews and upcoming webinar announcements.

Artfully Connected with Cindy Harrison FB Group is where you will find the “Show & Tell” videos and can share your finished pieces from the webinars or promote your own work with everyone.

Please note, any student requests may be accepted or rejected at the discretion of Artful Webinars.

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