1) It is likely registration for the class has open and the class is now located under “Painting”, “Color Pencil”, or “Other”.

2) It is possible the class was removed. Scheduled webinars are at the discretion of Artful Webinars and the Artists. We will attempt to promote webinars with certainty, but designs may be cancelled and/or postponed prior to registration opening.

Acrylics, Oils, and Watercolor designs will be found under “PAINTING”. Color Pencil designs will be found under “COLOR PENCIL” and any Mixed Media, Pastels, or other various mediums will be found under “OTHER”.

We are not able to add any students to any webinar and “bill” them. That is not how the registration system works. Please check the webinar pages thoroughly for the class you’re looking to register for. If the registration link is not working, please try again in 24 hours.

Please review the showcase of upcoming webinars to find what medium the project will be done in – the medium of the project will be noted immediately after the name of the project (under the image of the project).

NO! The original date is sold out, meaning the class is full – there are no seats available.

Has the class already been taught?

If no – please call Support at (603) 420-8794.

If yes – consider purchasing an annual pass to our Video Library. However, we do not guarantee all webinars will be available in the library. We ask students to register for classes prior to 11:59PM the day before any webinar.

Not necessarily. Repeat webinars are at the discretion of the Artist. They are NEVER guaranteed.

Once a class is full, there are no seats. We understand we are using a virtual classroom, but even they can be overwhelming for the teacher and for our monitors if overcrowded.

In the future, please try to register as early as possible for a webinar. If you weren’t aware of the class, consider joining our mailing list to be one of the first notified of classes opening up.

When registering for a webinar, whether it is for you or for a friend, please use the name and email address of the person who will be sitting in on the class within the first registration field.

After you have put the recipient’s name in the first registration field, please place the details pertaining to the credit card being used for purchase within the “Billing Information”. [ie. Your name, email address, etc.]

Once you are registered for a class, you will not be permitted to switch dates.

Please note, if we learn that someone has joined the class (including joining you at your home and sitting in on the webinar), but they have not purchased a seat for it – YOU will be charged the full amount of the webinar AND risk no longer being permitted into Zoom webinars.

Please follow Step 2 of the directions provided in your confirmation email.

It reads: Click on Access Online Event, click on downloads (to the right), click on each line item separately (if more than one) and download your instructions, line drawings, and any other pertinent information.

Need your confirmation email? See above paragraph about “My Account”.

Students need to click on “Claim My Acocount” when they register for a webinar. The email address used at the time of registration needs to match the email address they’re using when accessing their account.

If they have already claimed their account, but cannot log in, they will need to click on “Forgot Password” and have the password reset. You will receive an email to do so, to the email address used during registration.

If you are still having trouble claiming or logging into the account, it is possible the email address was typed incorrectly either during registration or during the time of claiming the account. Please contact [email protected] to confirm the email address used at time of registration. Please provide your name and email address that SHOULD be connected to the registration.

Please note, if you have used two separate emails, we cannot merge the two accounts to show one full list of your registered classes; you will need to claim the account of BOTH email  addresses used.

The code can only be used on one device at a time. For example, if a customer opens the link in their email via mobile phone, and then returns to their computer and opens the link there, it will say the code is in use because the phone already opened the link.

They will want to view the content on the device where the link was originally opened. This is to help ensure customers don’t share their codes/links with others who haven’t paid.

Note: The code does reset every hour, so if the registrant has not used their code in the last hour, then the next device they use their link on will work.

7-10 Bunsiness Days AFTER the date of class.

Students will recieve an email notification when a webinar’s video replay becomes available. Please keep an eye on your emails, as they will also note when the video will STOP being available.

If it has been exactly 2 Weeks and you have not received such an email or an update as to when you might expect it, please feel free to email [email protected].

Students should refer to the email they received, notifying them about the video replay being available.

If they cannot locate that email, they can refer to ANY of the emails they received regarding the webinar (confirmation email or either reminder emails (the one from 24 hours prior to the class or the morning of the class).

Click on the “Access Online/Virtual Event” and the video replay will be available under the “Media” tab. Click on the video replay item and then click the blue “Launch” button.

90 days from the day it is posted. A specific date will be noted in the email, as well as under the video itself when you open to view.

Because it is not downloadable.

Recording video replays in any manner is considered piracy and legal actions may be taken if this illegal act is done.

No.

Please consider purchasing an annual pass to our Video Library.

No.

In accordance to the Terms & Conditions, which students are required to agree to prior to submitting payment, refunds will not be given.

Refunds will not be granted if you are unable to attend, as instructions for the project are provided immediately after registration and the majority of our webinars offer a Video Replay for 30 days after the class.

Credit will NOT be given to registered students who are not able to attend a webinar. Students will still have access to the instructions and Video Replay (if offered) for up to 30 days.

Students unable to attend a LIVE webinar will not be permitted to exchange one webinar for another, nor will they be given permission to exchange the same webinar for a different date if a repeat date becomes available.

We have discountinued the VIP Membership. If you are interested in discounts, early access, and more, please visit Memberships – Artful Webinars

The Membership pages cannot be accessed from the public Artful Webinars website. Please refer to the email regarding openings to find the Baroque or Minimalism button and be transported to YOUR PRIVATE page.

Please be sure you are entering it in correctly. The easiest way to confirm this is by copying and pasting the code from your emails or from the private Membership page.

If you have registered for an Artful Webinars Membership (Baroque, Minimalism) then please refer to your confirmation email, which will provide you with a link to your private page and other details.

No. However, Members DO receive a discount code to use towards the purchase of an annual pass.

No. You will (or have already) receive(d) an email with a coupon code to use towards the purchase of the class in the library. It will give you FREE access to the webinar’s video replay.

1) Please check your SPAM/JUNK folder.

2) Has your email address changed since you registered for that class? If this is the case, please email us explaining this scenario and we will be sure to get you your coupon code.

Access to the Video Library is an annual pass ONLY at this time.

We ask students to check with the support team before registering for a class, if they feel they may have done so already OR if it is questionable that a payment went through.

Regardless, double-payments for a class may happen for one reason or another. In this case, email [email protected] and we will provide you a credit for the amount of the webinar to use towards a future webinar.

CLICK HERE and scroll all the way to the bottom of the page. There is a sign-up form you will need to fill in order to be added and receive Artful Webinars Newsletters.

We have discountinued the VIP Membership. If you are interested in discounts, early access, and more, please visit Memberships – Artful Webinars

The VIP page cannot be accessed from the public Artful Webinars website. Please refer to the email regarding openings to find the VIP button and be transported to the VIP page.

Artful Webinars FB Page is a business page. You will find replay videos of artist and vendor interviews and upcoming webinar announcements.

Artfully Connected with Cindy Harrison FB Group is where you will find the “Show & Tell” videos and can share your finished pieces from the webinars or promote your own work with everyone.